Voice Support

Textizen Voicemail Support

From time to time, participants may attempt to call your Textizen phone number. Participants who call will hear a default greeting, "Thank you for calling. Please leave your message at the tone." You can access recorded messages left by participants from within your Textizen account. 

Currently, there is no support for recording a custom voicemail greeting.

Note: Participant calls are especially likely if you or your agency already have a relationship with the client, particularly in human services. 

Viewing Missed Calls and Listening to Voicemails

You can view call history and recorded voicemails from any participant on their Participant page, in the Calls tab. You will also receive a Notification when someone calls or leaves a voicemail. You can listen to voicemails directly from the Notifications area by pressing the Play button next to the notification.