Messages

Messages are one-way texts that are not designed to collect survey data. Common uses include reminders, project updates, and event announcements. 

Combined with Groups, Messages help you target certain segments of participants with relevant information. Note that Messages can collect responses from participants, but do not display analytics or allow response download.

In this article:

Creating a Message: 

Click on Messages in the left sidebar of your Campaign Dashboard and click the New Message button. You will see a text box for composing your message, as well as our Scheduling box to send the message immediately or at a later time.

Tip: You can insert participant names or other participant-specific tags into a message using Tokens. For more information about using the Name token, see Participant Names. For more information on how to assign and include other participant-specific tags, like ID numbers, neighborhoods, and more, see Tokens.

The Campaign Info Message for your current campaign will be added to your first outgoing message to any given participant. This helps ensure that participants know who is texting them. For more information, see Campaign Settings.

Viewing responses to a Message:

To see responses to a Message you've sent, browse to that Message and then click the Responses tab. If you need to reply to any of the responses, you can click on participants' names or phone numbers and reply to them via Private Message.